NGD data centre’s low latency connections and resilient hybrid infrastructure key to success of world’s first cloud-based call recording service
Cardiff Capital Region: 7 June 2017 – Next Generation Data (NGD) today announced TeleWare has selected its data centre to host the world’s first cloud-based call recording service. This follows a decision by TeleWare to migrate all its fixed-line call recording solutions onto the new platform which is based on Microsoft Azure.
TeleWare has installed a number of racks at NGD in support of its new Cloud Call platform and is leveraging NGD’s high speed low latency hybrid cloud infrastructure. This is already enabling the new service to securely store over 35,000 minutes of voice call recordings per day in the public cloud and which can be accessed by authorised users without any discernible delay.
TeleWare considered a number of London-based data centre options but chose NGD based on its high level of security, low cost Tier 3 resilient infrastructure and multiple high speed connectivity options including its dedicated Cloud Gateway connections into Microsoft ExpressRoute.
Demonstrable low latency for hosting public cloud services was of mission critical importance since any voice delay could risk the success and acceptance of the new call recording service. NGD’s expertise in supporting a growing number of public, private and hybrid cloud solutions together with its abundant power supply, high security, and comprehensive certification and compliance were also seen as key differentiators.
Rob Corrigill, CTO, TeleWare Group PLC said: “The exceptional security, resilience and high speed connectivity on offer at NGD’s data centre, combined with a lower cost proposition compared to London data centre options, made using their high calibre facility for our Cloud Call platform a no brainer. We have total peace of mind that the data centre is the right fit for our current requirements and has the scale to support our future needs.”
Steve Davis, NGD’s Marketing Director added: “We are delighted to be supporting TeleWare with the seamless delivery of their ground-breaking Cloud Call platform. This is a further example of an international service provider organisation recognising the value of NGD’s secure, resilient hybrid cloud infrastructure and low latency connectivity.”
TeleWare’s Cloud Call Recording service enables businesses to record both inbound and outbound conversations wherever workers are. Users simply dial an entry number and follow voice prompts to activate recording to enable calls to be stored on the TeleWare Cloud. Ensuring robust security including the use of advanced encryption, the service supports training, compliance and improves productivity.
TeleWare, a Microsoft Gold Partner in multiple disciplines, has been a leading communications technology business for over 25 years. Its customers include some of the world’s leading multinational and local financial and professional services, IT, manufacturing, retail, health and public sector organisations. Today, TeleWare technology is used by one in every three FTSE 100 companies. TeleWare has created single numbering solutions, pioneered cloud based recording solutions and is the worlds’ leading provider of SIM based compliant recording. This helps businesses meet regulatory and governance requirements. TeleWare’s ability to help businesses route their communications more effectively addresses fundamental customer experience and business productivity challenges.
With innovation at its core, TeleWare designs and builds its own software products in-house. TeleWare’s innovation resulted in 2 recent Microsoft world firsts. By routing, recording and analysing a call through the Azure platform in real time and in a fully compliant environment, they created a paradigm shift in cloud platform capabilities. A month later they did this again, being the first to migrate all fixed line operations to Azure. These world firsts have been confirmed by Microsoft.
Located in the Cardiff Capital Region, NGD is a purpose-built carrier-neutral Tier 3 facility offering 750,000 sq feet (gross internal area) of highly secure and cost-effective space housing up to 22,000 racks. These can be arranged into self-contained and colocation data halls of various sizes all with independent services, resilient power and cooling systems. NGD Europe’s environmentally-friendly high level technology infrastructure has been designed to meet and exceed the ever increasing demand for more computing power. Among its many features are a high capacity 180 MVA power supply direct from the super grid and sourced from 100 per cent renewable energy; and a variety of on-site high-speed, low latency carrier interconnects.